Public Works Permit Process Improvement

About the Program

Category: Information Technology (Best in Category)

Year: 2021

The Department of Transportation and Public Works (DTPW) needed a new system to allow citizens to apply for permitting applications electronically. The current process involved extremely manual, in person, sequential and repeated iterations at the Public Works office. The DTPW Permits system was developed to address these needs and improve timely processes. With this new system, citizens can now log into the portal, submit new electronic applications, upload one set of plans and make online payments without having to leave their homes or offices. At the same time, the internal process of reviewing these plans were transformed from being a linear process, with paper documents, to a concurrent one. Now that the permitting applications are submitted electronically, they can be reviewed by staff concurrently. Finally, transparency was achieved by giving the citizens an in-depth look into the status of their applications, as well as transparency in the approval process for said applications. This transparency has minimized the number of phone calls Public Works field from the public daily.The Department of Transportation and Public Works (DTPW) needed a new system to allow citizens to apply for permitting applications electronically. The current process involved extremely manual, in person, sequential and repeated iterations at the Public Works office. The DTPW Permits system was developed to address these needs and improve timely processes. With this new system, citizens can now log into the portal, submit new electronic applications, upload one set of plans and make online payments without having to leave their homes or offices. At the same time, the internal process of reviewing these plans were transformed from being a linear process, with paper documents, to a concurrent one. Now that the permitting applications are submitted electronically, they can be reviewed by staff concurrently. Finally, transparency was achieved by giving the citizens an in-depth look into the status of their applications, as well as transparency in the approval process for said applications. This transparency has minimized the number of phone calls Public Works field from the public daily.