Productivity Improvements in Treasury Functions

About the Program

Category: County Administration and Management (Best in Category)

Year: 2011

The Office of Milwaukee County Treasurer has undertaken a comprehensive productivity program which has had measurable results in decreasing the workload and saving money. The program included: A) modification of Deposit Recording Process that resulted in reducing the processing of cash receipts by 95 percent; B) Reduction In telephone and in-person inquiries through the provision of access to Milwaukee County’s Unclaimed funds listings at all 19 local municipality’s libraries and 24/7 on-line access on the County’s website; C) redirection of telephone inquiries through an implementation of an office telephone answering system to remind businesses and individuals calling the County that the real-time online website contain 24/7 access to current information on unclaimed funds and delinquent property tax records; D) implementation of uniform on-line banking software across all county departments, and E) avoiding duplication of services by piggybacking onto the State RFP process and banking Services contract for a savings for $32,000 in banking and credit card fees per year. Taken In totality, these five improvements in productivity have resulted in a 70 percent reduction in incoming office calls over the last four years. These productivity increases have also enabled the office to reduce its staff by one position, for a savings of approximately $50,000/year in salary and benefits.