PBC Community Connect Mobile App

About the Program

Category: Information Technology (Best in Category)

Year: 2023

To improve the communication between residents and their Community Representatives, Palm Beach County is offering our residents a new service called “Connect PBC”. Connect PBC is a mobile application that can empower residents to be in immediate 2-way, GEO-targeted communication with the Government for a host of services right from their mobile devices. Service requests ranging from trash collection, traffic light or sign repairs, high grass reporting, road repair needs, or simply making questions and comments to county representatives are some of the features accessible to our community using Connect PBC. Palm Beach County also created a staff site called “Community Connect,” where office staff can manage service requests submitted by users using the Connect PBC application. Users will be able to: • Download the free App on Apple iOS and Android operating systems. • Easily report incidents/issues of public concern through the Connect PBC app. • Report any incident/issue by creating a service request from the App. • Use the map feature to point to the exact location of the incident/issue’s spot. • Submit a picture or video with the service request. • Provide updates on an existing service request. • View assigned agency responses and progress on a service request. • Stay informed of current and future events happening in Palm Beach County through Bulletins. • Receive mobile notifications of important news and activities in Palm Beach County. Staff will be able to manage submitted service requests as they are received. Service requests are also called “Tips,” in the mobile App. Staff will be able to: • Create follow-ups. • Review users’ attachments, such as images or videos. • Send messages to users with current updates. • Review submitted tips linked with existing community projects. • Review the Work Log from tip origination. • Change tips status as needed.