Neighborhood Action Teams

2018 NACo Achievement Award Winner

Montgomery County, Md., MD

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About the Program

Category: County Administration and Management (Best in Category)

Year: 2018

With the increasing complexity and interconnectedness of community issues, it is challenging for one agency to address all community concerns and even more so the root of problems communities face today. Residents are frustrated when they must call different agencies that result in piecemeal responses. The Neighborhood Action Team, led by Regional Service Area Directors, is a multi-agency, coordinated strategy to address complex community problems with deep systemic causes that require more time and thought from a variety of government professionals. Government agencies share resources, information and solve problems together. They listen to residents for solutions, and work with community-based organizations who often know well the community and can sometimes do what government cannot. With this approach, everyone not only shares the problems, we share the solutions. While it was created to address communities most in need, Neighborhood Action Teams are being used to address many issues across our County. There are two critical characteristics: The executive branch mandating government agencies to respond when the Neighborhood Action team is called into action.; more importantly, the RSC Director at the helm, identifying the need, calling the team into action, guiding the process, managing the team, reporting to the legislators and residents.