Motor Vehicle Online Appeal

2022 NACo Achievement Award Winner

Louisville Jefferson County Metro Government, Ky., KY

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About the Program

Category: Civic Education and Public Information (Best in Category)

Year: 2022

The Jefferson County PVA's "You Have a Right to Appeal" public information campaign has made it simple and convenient for taxpayers to appeal their property value in Jefferson County for years. In 2022, we saw the need to provide the same best-in-class customer service for motor vehicle owners to appeal their assessed value. Our team worked quickly to develop the Motor Vehicle Online Appeal tool, providing taxpayers relief when they needed it, and it's also taken a great deal of work load off the motor vehicle department because our employees can send customers to the self-service tool.

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