Los Angeles County Department of Mental Health - All Programs of Excellence (APEX)

About the Program

Category: County Administration and Management (Best in Category)

Year: 2023

All Programs of Excellence (APEX) is a forum within the Los Angeles County Department of Mental Health that brings together executive staff, managers, supervisors, and multiple divisions (Quality Improvement, Quality Assurance, and Clinical Informatics) to promote the effective and efficient operations of all directly-operated programs with the goal of strengthening access to care and an enhanced customer experience. The meetings provide an opportunity to review and discuss the landscape of the programs and population(s) served, ease of access to services, and capacity and/or operational factors that affect client care. The APEX forum utilizes a problem-solving learning approach with an emphasis on scaling best practices across programs. The elements that are addressed during APEX have brought attention to areas that need to be addressed and/or highlighted and facilitated discussions among staff about best practices. The APEX forum has been effective in facilitating bi-directional communication from the executive level to the supervisorial level of staff. It has provided a mechanism to address and remove systemic barriers to timely care.