Knowledge Management Program

2022 NACo Achievement Award Winner

San Bernardino County, Calif., CA

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About the Program

Category: County Administration and Management (Best in Category)

Year: 2022

The Auditor-Controller/Treasurer/Tax Collector’s (ATC) Knowledge Management Program (Program) is the preparation distilled to make data, information, learnings, and ultimately knowledge individually or collectively ready for employee absorption, action, and value creation. ATC believes its creation, organization, and use of knowledge must mature to world-class standards, especially considering the scale and complexity of knowledge needed at ATC. The Program must efficiently direct the financial affairs of the County, processing for over $234 billion of roll value, collecting and apportioning $3.4 billion property tax dollars, and managing a County investment pool of over $10 billion. The Program’s build-out and first application had a duration of two years, during which ATC Property Tax, Tax Collector, and Information Technology (IT) divisions collaborated to define the Program’s processes, information technology requirements, and initial content of 134 business process documentation. This content yield was actionable and immediately used in a Request for Proposal (RFP) to replace legacy systems. The culture and learning yield have proven valuable to existing employees learning about adjacent business processes and new employees moving more quickly through the onboarding learning curve. The Program will expand scope within ATC and continue to improve the process to reach the next level of Knowledge Management capability maturity.