iRae – Internet Real Estate Assessment Express

About the Program

Category: Financial Management (Best in Category)

Year: 2013

The Real Estate Assessment Division of the Henrico Finance Department is responsible for the annual reassessment of all real estate parcels in the County. As of January 1, 2013, the County contains over 111,000 taxable parcels valued at approximately $30.8 billion. The office receives hundreds of requests daily, both by phone and in person, for information. In 2000 the office installed an Interactive Voice Response (IVR) system to help respond to the volume of requests. This improved response but was somewhat difficult and time consuming for users to request specific parcel information using a touch telephone. In early 2011 the County implemented a new Computer Assisted Mass Appraisal system by Vision Government Solutions based on an Oracle platform. Along with this release, the County developed an integrated Internet information application to display assessment data, photos of the parcel and GIS mapping information. The Real Estate Assessment Division and Information Technology Department partnered in developing an in-house Internet application providing easy access to public data. All development, programming and training was performed in-house with no additional costs to the County. This application has been named iRae which stands for Internet Real Estate Assessment Express.