Information Technology Services/DSS Daysheets Application

About the Program

Category: Information Technology (Best in Category)

Year: 2019

In North Carolina, Social Services workers are required to submit 'Daysheets' for every minute of time spent servicing clients to the State of North Carolina, who in turn reimburses Mecklenburg County DSS. Each month, workers record over 7 million minutes of time and approximately 175,000 Daysheet entries. At the end of the month, a file is created and submitted to the State. Mecklenburg County Information Technology Services (ITS) saw an opportunity to replace limited, aging technology with a modern solution that could be used anywhere; on the desktop, tablet or phone, on or off the County network. ITS designed, constructed, tested and implemented a brand-new Daysheets application in 2018 and launched in January 2019. The system has been highly successful, capturing more accurate Daysheet reporting and maximizing reimbursement potential.