Human Services' Case Management: Enhanced Efficiencies with HSConnects

About the Program

Category: Human Services (Best in Category)

Year: 2017

Arapahoe County developed and deployed a system called HSConnects for the case and workflow management of Human Services’ benefit applications and re-certifications. Built in response to a need to handle a growing annual caseload of nearly 100,000 cases and taking advantage of process optimization efforts that had already occurred, HSConnects further streamlined the application process by 92%, reduced the loss/error rate from 30% to nearly zero and generated recurring savings of $1.5M annually on an initial investment of $180,000. This efficiency allowed Arapahoe County to become 1 of 2 large Colorado counties that were able to comply with Federal and State timeliness mandates in 2015. And, this compliance was achieved by reducing temporary staffing and eliminating overtime expenses. In addition, HSConnects avoided a capital outlay of $2,250,000 for a commercially available system, with recurring maintenance costs of $250,000. The system continues to be enhanced and deployed in other Human Services’ Divisions and, with some reconfiguration, it can also be deployed in other departments or offices within Arapahoe County, extending the efficiencies and cost savings even further.