Henrico DSS Title IV-E QA Team, Henrico County Virgina

About the Program

Category: Human Services (Best in Category)

Year: 2011

Effective communication with and organization is not only necessary for successful program implementation and positive programmatic outcomes, in some cases, it is necessary to insulate an organization against fiscal risk. The Henrico Department of Social Services (DSS) Title IV-E Quality Assurance (QA) Team is a cross functional team tasked with the oversight, administration and quality assurance review of one of the most complicated federal and state programs that provides funding for foster care youth in need of supportive services. Since 2006, this team has reduced fiscal risk exposure to the agency by 100% through quality assurance reviews, strengthened communication, and enhanced technology to ensure the proper coding of costs to the appropriate program. More importantly, this team demonstrates the effectiveness of high performance matrix teams in a human services environment that can be replicated in other agencies to improve performance, effectiveness, and efficiency of service delivery.