Expanding Payment Options for Cash Paying Constituents

About the Program

Category: Financial Management (Best in Category)

Year: 2016

The Treasury Division of the Department of Finance and the Department of Public Utilities bill and collect taxes and utilities payments. Henrico County continues to explore expanding payment option methods that constituents can use to pay their taxes and utilities. The County currently offers several ways to pay in-person using checks and credit/debit cards, drop boxes at the government centers, lockbox, ebox, credit and debit cards and electronic checks over the phone and online. The only payment option available to those individuals that want to pay with cash is to pay in-person during office hours. The County worked with a third party provider to fill this gap in services by providing the ability to pay for taxes and utilities at any 7-Eleven convenience store nationwide. This service not only is beneficial to the County by reducing the number of customers in line at the teller windows, but also allows customers to pay at their convenience. As of March 2016, the Treasury Division saw 179 transactions totaling $22,356.76 by customers who were able to pay at their convenience and receive immediate credit to their account.