Durham County Administrative Assistant Chatbot

About the Program

Category: County Administration and Management (Best in Category)

Year: 2022

As part of an effort to empower employees, the DCo Assistant chatbot was born. The chatbot, while continuing to grow, can assist employees in finding information, following established procedures and locating forms. It has been programmed to be interactive, and it can be used either through a menu or by entering key words. From there, DCo Assistant populates the requested policy, form or procedure for the employee. The chatbot will continue to bring tremendous efficiencies to the organization, and it is estimated to provide even the newest employees and supervisors with the equivalency of approximately 10 years of administrative experience by having the organization’s procedures, policies, and forms right at their fingertips. Time saving across the organization, as the chatbot continues to grow, will be enormous. Calls to our County’s administrative departments for routine questions will continue to decline as most information is available through the automated DCo Assistant chatbot. It is as if employees have their own administrative expert they can use in a safe, controlled environment that provides and accurate and consistent message time and time again.