DPSS Low-Income Fare is Easy (LIFE) Program Pilot

About the Program

Category: Human Services (Best in Category)

Year: 2023

In September 2022, the Los Angeles County (LA) Department of Public Social Services (DPSS), in partnership with the LA County Metropolitan Transportation Authority (Metro), implemented the Low-Income Fare is Easy (LIFE) Program Pilot. The Program provides a fare discount that reduces the cost of public transit for low-income riders. Discounts are applied toward the purchase of weekly and monthly transit passes on Metro and other participating transit agencies in LA County. The pilot project entails the streamlined enrollment of DPSS customers into Metro’s LIFE Program at four select DPSS pilot offices. Individuals who qualify for, or are receiving, department services categorically meet Metro’s LIFE Program eligibility requirements and are eligible for the program. Upon program enrollment, Metro will process the application and customers receive a Transit Access Pass (TAP) card by mail. TAP cards allow customers increased mobility for riding to work, school, and any other destination in a more affordable way. As of January 24, 2023, DPSS has enrolled 6,369 customers into the Metro LIFE Program.