DILP's Automated Online Fire Protection Permitting

2022 NACo Achievement Award Winner

Howard County, Md., MD

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About the Program

Category: Information Technology (Best in Category)

Year: 2022

We automated new online permitting functions and expanded existing ones to allow greater flexibility for our citizens and contractors as well as our employees. New online permitting functions were developed and deployed to allow all fire protection permitting activities to be conducted fully online. Additional building functions and related permitting activities were added to allow for increased online application, review, approval, and issuance of permit applications. This has resulted in decreased permit processing times, more efficient use of staff time, and reduced use of resources since applicants do not need to travel to our location to conduct business. Time, money, and the environment are all better served due to these improved services.