Digitize and Automate the Employee Onboarding Process

About the Program

Category: County Administration and Management (Best in Category)

Year: 2023

As many other organizations, the Human Resources (HR) onboarding process for the LA County Board of supervisors was a very labor intensive, paper-driven process. The employee onboarding process was transformed to a completely digitized process with automated features. The streamlined process increased efficiency and improved customer service through a convenient, user-friendly online platform made accessible on a tablet. Prior to first day of work, the Human Resources staff email a link to the newly hired staff (“New Hire”), which enables them to complete digital forms online. On the first day of work, the Human Resources staff provide in-person orientation, during which the New Hire logs on a tablet and completes approximately 30 digital forms. The new process has extensively improved and streamlined the onboarding of new staff not only for HR, but also for the staff.