Design of the Land Use Regulatory Automation (LURA) Program

About the Program

Category: County Administration and Management (Best in Category)

Year: 2020

An inter-agency team collaboratively developed a multi-year plan that, when executed, would consolidate the County’s permitting, licensing, and inspection processes into centralized, query-able data sets and coordinated, streamlined, cross-agency workflows. These new data sets and automated workflows are expected to improve regulatory compliance, transparency, and customer service. The participating agencies manage the following functions: budget and finances, economic development, planning, permits and inspections, highways, engineering, utilities, environmental compliance and information technology. Today, they use many disparate, disconnected, often obsolete or manual, systems and processes. Under this LURA design initiative, they worked together to identify appropriate enterprise software solutions, develop multi-year budget proposals, forecast staffing needs, and win the approval of the County’s senior leadership to start the anticipated multi-year implementation.