Code Enforcement Inspections

About the Program

Category: County Administration and Management (Best in Category)

Year: 2020

When it comes to building inspections, managing workloads and addressing customer needs is less difficult during a recession, when very little building is occurring. In recent years, however, economic recovery in Charlotte was marked by a building boom that, while beneficial, stretched recession-era inspections delivery models to the limit.After conducting a comprehensive customer-needs assessment, Mecklenburg County Code Enforcement implemented a multi-phase overhaul to its inspections delivery processes over the course of several years. The end result is increased efficiency and strengthened relationships with the customer base.