Citizen Emergency Services and Interaction Improvement

About the Program

Category: Criminal Justice and Public Safety (Best in Category)

Year: 2023

The Chesterfield County Fire and EMS Department working in partnership with the Chesterfield Information Systems Technology Department, developed and implemented an optimized process to improve citizen emergency services. This process delivers survey results from citizens whom have required emergency management service directly to Captains that are responsible for providing that service. Too often services are provided and for many reasons we do not get feedback from citizens upon which to improve services. We recently implemented a product called SpidrTech to create surveys. The process to assimilate the data from SpidrTech into useful and actionable information was too arduous to be effective. We needed a process that was a simple as possible, and expedient. So we developed a system that will provide that service for our Captains and our citizens.