CITIZEN CONNECT PUBLIC ENGAGEMENT PROGRAM

About the Program

Category: Civic Education and Public Information (Best in Category)

Year: 2023

El Paso County, Colorado is the largest county in the State with over 755,000 residents and spans a landmass larger than the State of Delaware. With that size comes a great demand for services, whether that be for help from their elected officials or from high-impact infrastructure departments, such as transportation or parks. However, residents often don’t know where to ask their questions or report a service issue. To keep up with increased demands for help, El Paso County provides both a mobile app and a website called Citizen Connect where the user is automatically connected with the County Department or other municipality responsible to meet their specific need. Citizen Connect allows people to connect directly with their County Commissioner or submit service requests for any road or park related issue, among other services. The County benefits because elected leaders and staff can efficiently respond to an issue and track data in real time. The residents benefit from additional transparency and accountability. Citizen Connect is a win-win.