Child Services Act Case Management System

About the Program

Category: County Administration and Management (Best in Category)

Year: 2023

The Chesterfield County IST Department working in partnership with the Chesterfield County Social Services / Child Services Act (CSA) Department developed and implemented a cloud hosted case management (CM) system. The CM was created in the Microsoft Power Platform, and provides automation for all aspects of delivering services for the CSA team including managing individual cases, financial management, vendor management and enhanced reporting. Using the CM, the CSA team has eliminated the paper-driven processes for team coordination with case managers from 2 jurisdictions and 7 organizations. The CM is used to deliver family-focused, child-centered managed services to meet the needs of children and young adults and their families in Chesterfield County and the City of Colonial Heights. In six months, over 500 meetings have been conducted with over 1,200 vendor services all coordinated electronically using the CM.