2018-2023 Continuous Improvement Strategy

About the Program

Category: County Administration and Management (Best in Category)

Year: 2018

The Henrico County Division of Fire strives for an environment of continuous improvement and developed the 2018-2023 Continuous Improvement Strategy through a four-phased development process. The results of a comprehensive internal web-survey, a one-day community stakeholder forum, and an agency-partner luncheon were used to guide the workgroups of a three-day internal stakeholder workshop. The internal participants developed goals and objectives to provide for the agency’s direction over the coming years. Additionally, the Division utilizes Annual Program Appraisals to assess the organization’s objectives and tie resource needs directly into the annual budget process. Closely linked with the appraisals is the semi-annual review resulting in a strategic realignment in July of each year.