Familiar faces—individuals with complex behavioral health needs who frequently cycle through jails, homeless shelters, emergency departments and other local crisis services—often do not have the support needed to ensure treatment engagement and successful outcomes. Counties and cities’ complex social services systems can be fragmented, leaving vulnerable individuals to fall through the cracks. The Familiar Faces Initiative empowered communities to share data and integrate care options between health and justice systems. While this program concluded in 2024, counties continue to pursue early intervention, improved outcomes and reduced incarceration and hospitalization rates for community members.

Reports and Resources

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Data-Driven Justice: A Playbook for Developing a System of Diversion for Frequent Utilizers

The Playbook is designed to help guide the development of a multi-system strategy to successfully divert frequent utilizers, when appropriate, away from the criminal justice and emergency health systems and toward community-based treatment and services.

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News

Point-of-Service Information Sharing Between Criminal Justice and Behavioral Health Partners: Addressing Common Misconceptions

Information sharing across behavioral health and criminal justice systems is critical to reducing the number of people with mental and substance use disorders in jails.

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Team Planning for Data-Driven Justice

This workbook – including team exercises, worksheets and action plan template – is designed to guide communities through the development of their strategies to share data across systems.

Past Events

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Webinar

County Strategies to Provide Supportive Housing for Familiar Faces

Join NACo for a panel discussion with experts and county leaders who have developed innovative funding models to support housing programs and facilities for familiar faces within their communities.

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Webinar

County Strategies to Recruit and Retain a Strong Behavioral Health Workforce

Join NACo for a panel discussion of innovative solutions to behavioral health workforce challenges.

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Webinar

911 Dispatch: Innovations for Addressing Behavioral Health Crisis Calls

This webinar will feature a presentation on The Pew Charitable Trust’s recent research on 911 call centers’ capabilities to handle behavioral health crises and highlight localities that have developed innovations in 911 dispatch centers.

With daughter's support, worried female patient asks home nurse question

Data-Driven Justice: A Playbook for Developing a System of Diversion for Frequent Utilizers

The Playbook is designed to help guide the development of a multi-system strategy to successfully divert frequent utilizers, when appropriate, away from the criminal justice and emergency health systems and toward community-based treatment and services.

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Webinar

Coordinating a System Response to 911 Dispatch

Join NACo, in collaboration with our Stepping Up partners and Data Driven Justice network for a discussion on 911 dispatch intervention strategies with a special emphasis on data collection, screening and practical local approaches to resolving 911 calls safely without unnecessary justice system involvement.

Webinar

DDJ Virtual Panel Discussion: Lessons Learned from Pilot Projects

Join Data-Driven Justice (DDJ) for an engaging virtual panel discussion on the outcomes of the two-year DDJ pilot program with three communities: Johnson County, Iowa; Long Beach, Calif. and Middlesex County, Mass.

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Webinar

Data-Driven Justice National Listening Session: COVID-19 Impacts and Innovations Across Justice and Behavioral Health Systems

Please join Data-Driven Justice on Friday, May 22 at 2 p.m. EDT for a discussion on national and federal justice and behavioral health resources as communities continue to navigate the COVID-19 pandemic.

Related News

Crews remove ladder fuels at Land Trust of Napa County’s Linda Falls Preserve in Angwin, CA. Photo by Mike Palladini – Land Trust of Napa County.
Advocacy

Federal judge temporarily halts FEMA disaster mitigation grant program termination

On April 4, the Federal Emergency Management Agency (FEMA) announced it will not allocate $750 million this year for the Building Resilient Infrastructure and Communities (BRIC) grant program. According to the press release, FEMA will also stop funding BRIC projects that were previously approved and are still underway.

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Advocacy

Congress introduces bipartisan legislation to strengthen rural health care access and funding

Rural communities face unique health care challenges, from provider shortages to funding disparities. To address these concerns, the U.S. Senate recently introduced two bipartisan bills aimed at improving rural health care access and funding: the Rural Health Focus Act and the Fair Funding for Rural Hospitals Act.

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Advocacy

DOJ releases updated list of designated sanctuary jurisdictions

On August 5, the U.S. Department of Justice (DOJ) published an updated list of designated “sanctuary jurisdictions” following the Administration’s Protecting American Communities from Criminal Aliens Executive Order.

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Advocacy

FEMA releases nearly $1 billion in preparedness grants

On August 1, the Federal Emergency Management Agency (FEMA) announced nearly $1 billion in new grant funding to help states, local governments, tribes and territories strengthen disaster preparedness.

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Advocacy

HALT Fentanyl Act signed into law

On July 16, the Halt All Lethal Trafficking of Fentanyl Act (HALT Fentanyl Act) (P.L. 119-26) was signed into law, marking a major turning point in the nation’s response to the opioid epidemic. The bipartisan legislation permanently classifies fentanyl-related substances (FRS) as Schedule I drugs under the Controlled Substances Act, granting law enforcement the authority to combat the growing threat posed by synthetic opioids. The law’s enactment follows years of temporary extensions that placed these substances under federal control on a provisional basis.  

Related Events

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Webinar

Understanding the Homelessness Executive Order: Federal Shifts, County Impacts and Next Steps

Join NACo on Tuesday, August 26 at 3:00 p.m. ET for a timely webinar outlining major changes to federal funding, grant conditions, and policy priorities that directly affect county homelessness programs, behavioral health systems and enforcement strategies.

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Webinar

Innovative Health Plan Strategies for County Governments

Hosted by UnitedHealthcare, this session will explore alternative health plan approaches that prioritize price transparency and promote the use of high-value providers, including models like the Surest Health Plan.

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Webinar

Public Education Strategies to Tackle County Challenges: Mental Health, Workforce, and Gun Violence

Join us for an insightful webinar with the Ad Council as they share their best practices on leveraging public education to help counties tackle three urgent challenges: the mental health crisis, workforce development, and gun violence prevention.