Familiar Faces Initiative
Improving Outcomes Through Coordinated Heath & Justice Systems

Sections
Familiar faces—individuals with complex behavioral health needs who frequently cycle through jails, homeless shelters, emergency departments and other local crisis services—often do not have the support needed to ensure treatment engagement and successful outcomes. Counties and cities’ complex social services systems can be fragmented, leaving vulnerable individuals to fall through the cracks. The Familiar Faces Initiative empowered communities to share data and integrate care options between health and justice systems. While this program concluded in 2024, counties continue to pursue early intervention, improved outcomes and reduced incarceration and hospitalization rates for community members.
Reports and Resources

Data-Driven Justice: A Playbook for Developing a System of Diversion for Frequent Utilizers
The Playbook is designed to help guide the development of a multi-system strategy to successfully divert frequent utilizers, when appropriate, away from the criminal justice and emergency health systems and toward community-based treatment and services.

Point-of-Service Information Sharing Between Criminal Justice and Behavioral Health Partners: Addressing Common Misconceptions
Information sharing across behavioral health and criminal justice systems is critical to reducing the number of people with mental and substance use disorders in jails.

Team Planning for Data-Driven Justice
This workbook – including team exercises, worksheets and action plan template – is designed to guide communities through the development of their strategies to share data across systems.