IT Support Specialist

About the Position

Application Procedures

Interested in joining our team? Apply on our NACo Career Center Page. 

NACo Career Center

About the Position

The IT Support Specialist is responsible for general end user support, including the procurement of technology equipment, as well as management of the helpdesk system, and deployment of end user equipment. This individual will also be responsible for maintaining the IT asset inventory, overseeing communications to NACo staff, and focusing on end user best practices and security.

Key Responsibilities

  • Manage,research and provide recommendations for general technology equipment procurement
  • Handle onboarding/offboarding of technology equipment for users
  • Provide End User level 1 support
  • Maintainthe Active Directory and Microsoft InTune Environment
  • Assist the Senior Infrastructure Engineer to manage the Active Directory users and computers accounts
  • Assist the IT Team in managing Office 365 by assigning licenses,maintainingusers and groups, and maintaining the shared mailbox
  • Manage the Helpdesk system and ensure tickets are handled ina timelyfashion
  • Assist the IT Team to manage and execute the phishing program strategy and provide regular reports to IT management
  • Ensure that NACo meeting spaces AV equipment is operational
  • Provide support for computer accessory devices including monitors, printers, iPads, and laptops.
  • Provide operational support to NACo Conventions and other NACo meetings.
  • Maintainand monitor technology policies, checklists, standard operating procedures for changes
  • After-hours rotation workrequired(i.e. implementation, updates, upgrades, emergency situations).
  • Other duties as assigned

Qualifications:

  • Degree in Information Systems, related field or three years equivalent working experience preferred
  • Attention to detail and timeliness
  • Outstanding organizational skills
  • Excellent written and verbal communication
  • Excellent Customer Service
  • Basic knowledge in Active Directory and Office 365

Location and Travel

This position is eligible for hybrid work, with travel for NACo conferences.

Salary Range:

$75,000-$100,000 commensurate with experience

Why Join NACo

  • Opportunity to lead impactful, mission-oriented public affairs efforts at a national level.
  • Work alongside a dedicated team committed to helping county government officials in the pursuit of excellence in public service, ultimately helping people and places to thrive.
  • Competitive salary and benefits package.

NACo's Vision, Mission & Norms

Benefits that Support You

At NACo, we invest in our teammates with benefits that go beyond the basics, supporting you at work and in life.

Health & Wellness

  • Medical, dental and vision coverage with NACo contributing a significant share of premiums
  • Flexible spending accounts
  • Employee assistance program with 24/7 confidential support

Financial & Retirement

  • 401(k) with potential employer match and automatic enroll
  • Employer funded pension contribution of 10 percent of salary
  • Life insurance and fully paid short- and long-term disability coverage

Time off and Flexibility

  • Generous paid leave starting at 20 days annually, increasing with tenure
  • Eleven paid holidays each year
  • Pre-tax commuter benefits and transportation subsidy

Professional Development

  • Tuition reimbursement to support continued education and career growth

Benefits may vary based on position and eligibility