X-11 and Self-Service Enhancements

2022 NACo Achievement Award Winner

San Bernardino County, Calif., CA

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About the Program

Category: Libraries (Best in Category)

Year: 2022

The San Bernardino County Library strives to provide exceptional services that meet the literary, educational, professional, and recreational needs of the community members we serve. As the rise and fall of Covid-19 cases continued through the 2021 fiscal year, we discovered we needed to reimagine the way we serviced our customers. With excellent customer service and the health and safety of our customers and staff in mind, we searched for ways to implement additional contactless points of service. Fortunately, in the fall of 2020 we were presented with the opportunity to utilize CARES ACT funding to purchase technology to enhance the customer experience within the current climate. After careful research, we decided to utilize the funding to purchase a total of 35 Envisionware X-11 self-service kiosks, 35 self-service document stations, and 10 self-serve tablet stations. These contactless points of service allowed the Library to continue to offer excellent customer service while we navigated, with our customers and staff, through uncertain times.

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