WIC – Cisco Jabber Windows Softphone Deployment

2022 NACo Achievement Award Winner

San Bernardino County, Calif., CA

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About the Program

Category: Information Technology (Best in Category)

Year: 2022

The County of San Bernardino Department of Public Health (DPH), through its Women, Infants, and Children (WIC) Program, provides nutrition, education, counseling, breastfeeding support, and referrals to other community resources. WIC also issues the California WIC Card for families to purchase specific foods that provide key nutrients needed by pregnant and breastfeeding mothers, infants, and young children. For women who choose to not fully breastfeed their infants, participants are provided with monthly benefits to purchase iron-fortified infant formula. The WIC Card can be used to purchase nutritious food items at nearly 4,000 WIC-authorized grocery stores throughout California. WIC has implemented the Cisco Jabber Client to allow staff to make and receive voice calls to and from WIC participants using their computers and Software based phone technology. Having a “softphone” digital system has eliminated the need for desk phones or cell phones which in turn has eliminated dropped phone calls, due to poor cell signal, and the cost of periodic device upgrades and replacements.