The County of San Bernardino Department of Public Health (DPH), through its Women, Infants, and Children (WIC) Program, provides nutrition, education, counseling, breastfeeding support, and referrals to other community resources. WIC also issues the California WIC Card for families to purchase specific foods that provide key nutrients needed by pregnant and breastfeeding mothers, infants, and young children. For women who choose to not fully breastfeed their infants, participants are provided with monthly benefits to purchase iron-fortified infant formula. The WIC Card can be used to purchase nutritious food items at nearly 4,000 WIC-authorized grocery stores throughout California.
WIC has implemented the Cisco Jabber Client to allow staff to make and receive voice calls to and from WIC participants using their computers and Software based phone technology. Having a “softphone” digital system has eliminated the need for desk phones or cell phones which in turn has eliminated dropped phone calls, due to poor cell signal, and the cost of periodic device upgrades and replacements.
County
San Bernardino County, Calif.
Featured Resources
Announcing 2022 Achievement Award Winners
Achievement Award Category
Information Technology
Achievement Award Program
WIC – Cisco Jabber Windows Softphone Deployment
About the Program
CATEGORY: Information Technology
YEAR: 2022
The County of San Bernardino Department of Public Health (DPH), through its Women, Infants, and Children (WIC) Program, provides nutrition, education, counseling, breastfeeding support, and referrals to other community resources. WIC also issues the California WIC Card for families to purchase specific foods that provide key nutrients needed by pregnant and breastfeeding mothers, infants, and young children. For women who choose to not fully breastfeed their infants, participants are provided with monthly benefits to purchase iron-fortified infant formula. The WIC Card can be used to purchase nutritious food items at nearly 4,000 WIC-authorized grocery stores throughout California.
WIC has implemented the Cisco Jabber Client to allow staff to make and receive voice calls to and from WIC participants using their computers and Software based phone technology. Having a “softphone” digital system has eliminated the need for desk phones or cell phones which in turn has eliminated dropped phone calls, due to poor cell signal, and the cost of periodic device upgrades and replacements.
Explore Winning Programs
-
Blog
Announcing 2022 Achievement Award Winners
NACo is pleased to announce the winners for the 2022 Achievement Awards.
-
Blog
FCC establishes Affordable Connectivity Outreach Grant Program
On August 5, the Federal Communications Commission established the Affordable Connectivity Program Outreach Grant Program, which will provide funds for eligible entities to conduct outreach in support of the Affordable Connectivity Program. -
Blog
Broadband serviceable location production fabric now available to counties
On July 1, the Federal Communications Commission (FCC) released the production version of the Broadband Serviceable Location Fabric (the Fabric) for internet service providers and government entities. -
Reports & Toolkits
Technology GIS Guide
The NACo IT Advisory Council is developing layman’s guides for county elected officials, as well as other county executive leadership to help raise the awareness and understanding of the technology that is needed to support county essential functions. -
Webinar
How County IT Services are Evolving for the Next Decade
County governments represent a vast and diverse footprint across the United States, supporting more than 329.5 million citizens in over 3,000 counties. As one can imagine, this leads to IT requirements that are unique to county governments. Consequently, the solutions need to be flexible. -
Webinar
IT Standing Committee Meeting
The IT Standing Committee will hear from counties and private industry partners on the next normal for government service delivery, digital transformation as applied to elections critical infrastructure, and how AI and automation are game changers for counties in overhauling paper processes and improving service delivery to county residents. -
County News
Upgrading tech infrastructure: It’s more than just broadband
By updating telecommunications infrastructure, counties can also increase the efficiency of their functions, enhance county public safety and bolster economic activity in the business community.
