Web Content and eCommerce Methodology

About the Program

Category: Information Technology (Best in Category)

Year: 2013

Oakland County is committed to enabling as much technology sharing among governments as possible. The County’s philosophy is that government agencies can work together to create a sustainable model for digital government by sharing and leveraging technology for mutual benefit. With this approach, Oakland County helps other governments benefit from technology that may not otherwise be within reach. One example is the County’s Web Content and eCommerce Methodology, which transforms workflow and business processes associated with web site maintenance and online payment collection and processing. In recent years, the city of Pontiac, Michigan, has faced severe economic challenges and other constraints that impacted the city’s ability to deliver constituent services. The 50th District Court of Michigan, located in Pontiac, was particularly affected by the economic downturn. To address the Court’s immediate and long-term business needs, Oakland County employed its Web Content and eCommerce Methodology to create and host a robust new online resource for the Court. The streamlined, automated business processes achieved with this methodology enable the Court to contain or reduce operating costs while improving customer service for those who do business with the Court.