Virtual Appeal Hearings

2021 NACo Achievement Award Winner

San Diego County, Calif., CA

About the Program

Category: Information Technology (Best in Category)

Year: 2021

Planning & Development Services (PDS) holds virtual public hearings for various decision bodies, including the County Planning Commission, Zoning Administrator and Code Compliance Appeal hearings.Planning Commission and Zoning Administrator hearings have been held virtually during the COVID-19 pandemic to protect the public by supporting social distancing and prevent the spread of the virus. The COVID restrictions called for a business and technical process that allowed for the Planning commission, commissioners, staff, applicants, appellants and the public to meet and interact virtually rather than in person. The hearings are recorded and available for live streaming, and open for public participation.In addition, PDS’ Code Compliance section began holding virtual hearings for appeals of code citations. Previously held quarterly in the office with the hearing officer and property owner in attendance, the hearings were usually grouped together. Virtual appeal hearings have allowed more flexibility and the ability to schedule them more quickly and separately instead of grouped together. Virtual hearings have reduced the time, cost, and stress associated with traveling, and allow property owners to participate from the safety of their homes and offices.