Using Collaboration and Innovation to Build New Websites

About the Program

Category: Information Technology (Best in Category)

Year: 2018

In order to implement the Board of County Commissioners’ vision of enhancing internal and external service delivery efficiency and cultivating self-sufficiency for all residents through education, information and involvement, it was time for Jefferson County to modernize the delivery of online services via the web. The county’s internal and external websites now provide Jeffco employees and citizens with primary online access to informative and critical services and information. This modernization included the replacement of outdated technology/software, the redesign of business processes, leveraging cost-efficient cloud services to increase citizen engagement/accountability, a consistent user experience via multiple channels, and a streamlined process of communicating to citizens and employees in real-time.