Tracks: A digital revolution and paperless government in Madison County, KY

About the Program

Category: Information Technology (Best in Category)

Year: 2023

As part of its established performance-based culture, Madison County Fiscal Court (MCFC), created a comprehensive interface for digital citizen engagement that has greatly enhanced employee operational performance and removed barriers to citizen communication. “Madison County TRACKS” reflects MCFC’s commitment to continuous process improvement. It is the technological outcome of our continuous improvement philosophy to constantly find ways to improve daily processes through innovation, technology, and process improvement. “TRACKS” collects, organizes, and displays data, removing the arbitrary nature of selecting areas of improvement. Once targets have been identified, processes improvements can be built using TRACKS to make data driven decisions. Operational improvement is delivered through the digitization of document processes, centralization of documents, multiple-participant automated workflows, development through the operational process and access controlled through a granular permission set. Whether at the employee level where the processes are performed, the management level where processes are being monitored and managed, or the executive level where needs are highlighted through data and informed course correction can be made, Madison County TRACKS has improved daily operations, gained efficiency, saved money, and improved citizen experience. A system created by county employees for county operations.