Third-Party Notification Program

About the Program

Category: Community and Economic Development (Best in Category)

Year: 2023

At the beginning of 2022, the Chesterfield County Utilities Department improved a Third-Party Notification Program for relatives, friends, or guardians of elderly and disabled customers to prevent possible service disconnection. The program was called Concern About Relatives and Elders, also known as CARE. Over the last ten years Chesterfield County’s population increased 15% and the population of persons 65 years and over increased 19%. It is important we show kindness and concern for our elderly and disabled customers, especially those living alone, to make sure their water and wastewater services are not interrupted. For 2021, the population of persons 65 and up in Chesterfield County was 15.8%. There are 25,899 veterans living in Chesterfield County, and 8.8% of the County’s population under the age of 65 are living with a disability. This new brochure was a result of continuous monitoring of our processes and programs, implementing changes through recommendations and needs. We focused on listening to our customers and co-workers through suggestions and other means to improve processes.