Technology Portfolio

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Fully 75% of the 83 strategic objectives for the County of Chesterfield in 2022 required the use technology. Chesterfield’s technology portfolio practices historically positioned Enterprise IT as the decision body, working directly with 46 individual departments for prioritizing, resourcing and activating projects. A new governance function was launched by the IT PMO in 2022 to more tightly align technology projects to division-driven priorities. A small governance committee was formed with the county administrator, deputy county administrators, CIO and PMO director. Optimal IT capacity thresholds were reviewed and agreed upon based on 5 year historical analysis. A communication strategy was arranged with the support of the governance committee to articulate the changes and benefits anticipated for all departments. Priorites are now published on the County Intranet dashboards and set quarterly for all new project requests in combination with projects already in the backlog. Projects are activated in strict adherence to a single county-wide priority sequence. In 2022 the county to enjoyed a higher IT morale and a 96% completion rate for all technology projects activated. Monthly project deliveries are up 8% from 2020 with 2022 seeing 95 projects delivered at a rate of 7.9/month.