A Team Approach to Tech Support
-
Achievement Award ProgramIn 2018 the Miami-Dade Public Library System (MDPLS) began providing one-on-one tech assistance to patrons at several branch locations serving the communities of Virrick Park, South Miami, South Shore and North Shore. The idea first started after several branches noticed a trend developing as patrons were bringing their devices to the regular computer classes wanting to know more about how to use their devices as well as how to access the Library’s online resources. As Covid-19 cases began increasing in March of 2020, library buildings closed and the need for tech assistance only skyrocketed in the months that followed. The pandemic exposed a widening digital literacy divide. By December 2020, the virtual eDevice Advice (North Shore/South Shore),and Bring Your eDevice (South Miami - inhouse) programs reemerged to address the need for more personalized tech assistance among the underserved populations in Miami-Dade County. The programs were so well received that the Main Branch launched its own bilingual Bring Your Device (Main- hybrid) program in 2021. In a collaborative effort to provide extraordinary services spaces, and experiences, staff at these locations, promote library programs, provide instruction as well as introduce patrons to new library technologies. County Miami-Dade County, Fla. Featured Resources Announcing 2022 Achievement Award Winners Achievement Award Category LibrariesA Team Approach to Tech SupportMay 1, 2022May 1, 2022, 12:00 am
About the Program
Explore Winning Programs
-
Blog
Announcing 2022 Achievement Award Winners
NACo is pleased to announce the winners for the 2022 Achievement Awards.
-
Webinar
Local Strategies for Reaching Families and Young Children Experiencing Homelessness
Feb. 8, 2023 , 2:00 pm – 3:00 pmExperiencing homelessness in early childhood can have long-term impacts on health, education and well-being for both children and parents. Homelessness among young children is often hidden, making it harder to collect accurate data and ensure that these children are connected to the services and resources they need. -
Webinar
Reducing Jail Populations: Revisiting Technical Violations of Community Supervision to Decrease Jail Admissions and Length of Stay
Feb. 2, 2023 , 2:00 pm – 3:00 pmUnable to attend? Watch the recording here. -
Policy Brief
Support the Child Care and Development Fund (CCDF)
Urge your members of Congress to increase resources under the mandatory and discretionary titles Child Care and Development Fund (CCDF) program. -
Policy Brief
Authorize Resources for County Veteran Service Officers (CVSOs)
ACTION NEEDED: Urge your members of Congress to pass the Commitment to Veteran Support and Outreach Act (H.R. 4601/S. 2405), which would authorize federal funding to expand and strengthen County Veteran Service Officers (CVSOs). -
Policy Brief
Fully Fund the Older Americans Act (OAA)
ACTION NEEDED: Urge your members of Congress to appropriate Fiscal Year (FY) 2023 funding for Older Americans Act (OAA) programs at or above the level of $2.46 billion as authorized in the Supporting Older Americans Act of 2020 (SOAA, P.L. 116-131). BACKGROUND: -
Policy Brief
Support the Social Services Block Grant (SSBG)
Urge your Members of Congress to increase the funding cap for the Services Block Grant (SSBG).
-
Webinar
Local Strategies for Reaching Families and Young Children Experiencing Homelessness
February 8, 2023 , 2:00 pm – 3:00 pmExperiencing homelessness in early childhood can have long-term impacts on health, education and well-being for both children and parents. Homelessness among young children is often hidden, making it harder to collect accurate data and ensure that these children are connected to the services and resources they need.02082:00 pm<p>Experiencing homelessness in early childhood can have long-term impacts on health, education and well-being for both children and parents.
-
Reports & Toolkits
State and Local Fiscal Recovery Fund Resource Hub
Explore NACo's resource hub for the ARPA State and Local Fiscal Recovery Fund.Reports & Toolkitsdocument010512:15 pmReports & Toolkits<table border="1" cellpadding="1" cellspacing="1" style="width:100%" summary="call-out transparent">
<tbody>
<tr>
<td> -
Basic page
Transforming County Human Services Network
Counties Matter in Human Services There are over 257,000 county human services employees across the country delivering vital services to our nation’s most vulnerable populations.pagepagepage<h3><strong>Counties Matter in Human Services</strong></h3>
-
Basic page
Human Services & Education Steering Committee
All matters pertaining to children’s issues, foster care, public assistance and income support, services to senior citizens and individuals with disabilities, immigration policy, social services, and elementary, secondary and post-secondary education. Policy Platform & Resolutions 2022-2023 2022 NACo Legislative Prioritiespagepagepage<p>All matters pertaining to children’s issues, foster care, public assistance and income support, services to senior citizens and individuals with disabilities, immigration policy, social services, and elementary,
Related Events
-
8Feb2023Webinar
Local Strategies for Reaching Families and Young Children Experiencing Homelessness
Feb. 8, 2023 , 2:00 pm – 3:00 pm
Upcoming Events
-
8Feb2023Webinar
Local Strategies for Reaching Families and Young Children Experiencing Homelessness
Feb. 8, 2023 , 2:00 pm – 3:00 pm -
11Feb2023
-
22Feb2023Webinar
Executive Perspectives on Preparing for an ERP Replacement Project
Feb. 22, 2023 , 3:00 pm – 4:00 pm
More From
-
ARPA Impact Report: An Analysis of How Counties are Addressing National Issues With Local Investments
With American Rescue Plan funds, counties are strengthening America’s workforce, addressing the nation’s behavioral health crisis, expanding broadband access, improving housing affordability and building prosperous communities for the next generation.
Learn More