SSA IHSS PA Provider Enrollment Online

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Alameda County Social Services Agency (SSA) requires prospective service providers to enroll in the In-Home Supportive Services program by submitting completed application forms (SOC 846, SOC 426, and AC 70-8) either in person or by mail/fax. The staff screens the forms for completeness and then schedules the prospective providers to attend an in-person orientation. Upon the prospective provider’s successful background check, they will be eligible to provide services and receive payment for services performed. SSA in partnership with Alameda County’s Information Technology Department (ITD), launched a new online website that automates the enrollment and orientation process. The website (https://ihsspe.acgov.org/) provides prospective providers more flexibility to submit their applications from anywhere, at any time, using any smart device. Also, prospective providers can sign up to attend online orientations over Zoom. The application process assists in qualifying providers and enables orientation to be conducted remotely. With the pandemic and associated shelter-in-place orders, this online enrollment and training process provides prospective providers with a safe and secure way to enroll to be a provider.