Sexual Orientation, Gender Identity, and Expression Project

About the Program

Category: Human Services (Best in Category)

Year: 2023

In June 2022, the Los Angeles County (LA) Department of Public Social Services (DPSS) implemented the Sexual Orientation Gender Identity and Expression (SOGIE) Project. The project was a collaborative effort between DPSS, Community Based Organizations (CBOs), and other partner counties to promote inclusivity for the Department’s lesbian, gay, bisexual, transgender, and queer and questioning (LGBTQ+) customers. The Department leveraged social media platforms to ensure all imagery is inclusive and reflects the diversity of all customers served. SOGIE promotes a policy that proactively directs change and cultivates a workforce culture that adheres to non-conforming practices, such as using pronouns and asking customers how they wish to be addressed. Furthermore, key strategies were employed to support inclusive and affirming practices by displaying “Safe Space” and “We Welcome All” signs in multiple languages in public-facing offices that affirm alliance with the LGBTQ+ Community. This project communicates the Department’s continued commitment to serve all customers by welcoming and embracing differences, including race, ethnicity, disability, religion, gender identity, and sexual orientation. The results are an enhanced customer experience for all community members, including thousands of LGBTQ+ customers served at over 60 DPSS facilities across LA County.