Robotic Process Automation for Election Reporting

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The LA County Registrar-Recorder/County Clerk (RRCC) used an unattended robot to automate data collection for use in election reports and dashboards. RRCC currently deploys electronic pollbooks (ePollbooks) to the vote centers to check-in voters. Some of the rich data about vote center activity is currently only available through manual reports from the vendor’s website. To retrieve this data and make business use of it, RRCC uses the Robotic Process Automation (RPA) to automate data collection. The RPA bot is designed to mimic human actions and collect the data from the vendor's website as if a human was doing it. The bot then pushes the data to RRCC dashboards that are used by elections staff. The dashboards increase the quality of service that can be delivered to voters by bringing near real-time transparency to vote center health. In comparison to a manual process, the RPA solution is highly efficient and effective. The bot allows a higher frequency of data collection and gives improved data accuracy and reliability. It also results in a reduction in labor hours, increased staff efficiency, and reduced waiting time for employees. These benefits demonstrate the value and impact of the RPA technology in driving improvements in business processes.