Remote Services Program
2021 NACo Achievement Award Winner
Loudoun County, Va., VA
Best In Category
About the Program
Category: Information Technology (Best in Category)
On March 12, 2020, Virginia enacted a state of emergency related to the COVID-19 pandemic. Prior to the pandemic, the Clerk of the Circuit Court identified the potential to offer virtual services to citizens. When the state of emergency limited the volume of visitors to government facilities, the Clerk directed immediate action to implement these virtual programs to ensure continuity of operations during a pandemic. The Clerkâs Office faced some challenges related to statutory, legal, and regulatory constraints when developing potential virtual services scenarios. Modification of current processes was essential to permit the integration of virtual legal programs. While a financial investment was necessary to deploy this new service, grant funding was available to finance the costs of this investment. Teamwork and collaboration with the local governmentâs information technology team and a private sector firm enabled the Clerkâs Office to launch these services at a time when the rate of COVID-19 cases was surging. The Clerkâs Office team was able to fulfill statutory, legal, and regulatory requirements related to verification of identification, legal document preparation, online payment, and issuance of proper legal documents. The program has been hugely successful as it permits the Clerkâs Office to provide essential services without requiring onsite visits by the clients, therefore, promoting public health during a pandemic. The clients praise this virtual service for its ease, efficiency, convenience, and flexibility. These remote service offerings will continue after the pandemic and will provide motivation to expand virtual service programs for other client services.