Achievement Award Program
QLess
May. 1, 2022
Tags: Human Services
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Achievement Award ProgramSan Bernadino County Department of Child Support Services (SBDCSS) recognized that today’s families lead complicated lifestyles, and customers expect us to provide more digital services that can save them time. SBDCSS implemented QLess, a queue management system that allows customers to wait in a virtual line rather than a physical one. QLess empowers customers to join a virtual line from wherever they are; home, work, or watching their child’s baseball practice. Customers can access QLess from various platforms; the SBDCSS website, mobile phone or personal device, or an on-site kiosk. QLess allows SBDCSS the capability to provide customers communication as they move through the line, collect data through surveys, view real-time virtual lobby activity, triage customer requests, conduct interviews, and resolve concerns without the customer driving to a physical office. County San Bernardino County, Calif. Featured Resources Announcing 2022 Achievement Award Winners Achievement Award Category Human ServicesQLessMay 1, 2022May 1, 2022, 12:00 am
About the Program
CATEGORY: Human Services
YEAR: 2022
San Bernadino County Department of Child Support Services (SBDCSS) recognized that today’s families lead complicated lifestyles, and customers expect us to provide more digital services that can save them time.
SBDCSS implemented QLess, a queue management system that allows customers to wait in a virtual line rather than a physical one. QLess empowers customers to join a virtual line from wherever they are; home, work, or watching their child’s baseball practice. Customers can access QLess from various platforms; the SBDCSS website, mobile phone or personal device, or an on-site kiosk.
QLess allows SBDCSS the capability to provide customers communication as they move through the line, collect data through surveys, view real-time virtual lobby activity, triage customer requests, conduct interviews, and resolve concerns without the customer driving to a physical office.
Explore Winning Programs
San Bernadino County Department of Child Support Services (SBDCSS) recognized that today’s families lead complicated lifestyles, and customers expect us to provide more digital services that can save them time.
SBDCSS implemented QLess, a queue management system that allows customers to wait in a virtual line rather than a physical one. QLess empowers customers to join a virtual line from wherever they are; home, work, or watching their child’s baseball practice. Customers can access QLess from various platforms; the SBDCSS website, mobile phone or personal device, or an on-site kiosk.
QLess allows SBDCSS the capability to provide customers communication as they move through the line, collect data through surveys, view real-time virtual lobby activity, triage customer requests, conduct interviews, and resolve concerns without the customer driving to a physical office.
County
San Bernardino County, Calif.
Featured Resources
Announcing 2022 Achievement Award Winners
Achievement Award Category
Human Services
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Blog
Announcing 2022 Achievement Award Winners
NACo is pleased to announce the winners for the 2022 Achievement Awards.
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Human Services & Education Steering Committee
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