Online Permitting- Office of Elevator Safety Online Services

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Office of Elevator Safety -OES Permitting is an Online Self-Service Application that allows Registered Elevator Companies to apply for permits for new construction, alteration, and repairs of elevator units, as well as Certificates of Operation. Permits related to Elevators, Escalators and Moving Walkways are issued by Miami-Dade County Office of Elevator Safety which is responsible for Regulatory, Compliance and Code enforcement of all elevator related activities within the Miami-Dade County Jurisdiction entailing more than 12,000+Units. The improvements to the Online Services including the Online permitting are in line with the Mayor's Thrive305 initiative which enables enhanced accessibility to county government to improve the customer experience and community engagement. With this access to the Online Services, residents and clients will be empowered to apply for permits, upload all necessary documents, check permit status, and collaborate with the county staff on any Elevator permit related inquiries. These automations have streamlined the business processes for the Office of Elevator Safety. Prior to the implementation of this project, it took an average of 10 days for permit processing and approvals due to paper-based processes. Currently most of the permits are processed the same day as all the required information is collected online. It has provided the ability for better tracking, reporting, and aided in the Regulatory and Compliance functions. The Online Permitting Application was implemented with the Miami Dade County centralized login for externals users, Azure AD B2C, which provides the users with one login to all Miami Dade County online services.