Online Marriage License Portal

About the Program

Category: Information Technology (Best in Category)

Year: 2022

The Clerk of the Superior Court in Maricopa County issues more than 22,000 marriage licenses annually. Formerly applications for Marriage Licenses were accepted as physical copies via the Clerk’s Office filing counters. With the onset of the COVID-19 pandemic, the Clerk’s Office set out to limit in-person contact as much as possible and developed an Online Marriage License Portal solution for the acceptance and processing of Marriage License applications. The Online Marriage License Portal used a combination of new and existing software tools compatible with the Clerk’s Electronic Document Management System including automated workflow, electronic forms, and an integrated cloud-based file sharing service to create the Online Marriage License Portal. The project was completed in under 6 months from inception to go-live resulting in a user-friendly solution that helps ensure applications for Marriage Licenses submitted via the Portal are submitted properly and processed in a secure and consistent manner. This automation supports the virtual workforce initiative so employees may work from home to process filings, mitigating current and ongoing concerns for COVID-19 and enhancing our position as an employer of choice given the ongoing desire for many employees to permanently work from home.