Mecklenburg Transportation System

2023 NACo Achievement Award Winner

Mecklenburg County, N.C., NC

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About the Program

Category: Human Services (Best in Category)

Year: 2023

Mecklenburg Transportation System (MTS) serves Medicaid recipients with non-emergency medical trips. We also provide quality of life trips to seniors 60 plus and disabled adults. Starting in fiscal year 2021, Mecklenburg County Transportation System began waving fares for our quality of life trips. Quality of life trips are transportation services as an avenue for consumers to experience and maintain independence by receiving safe transportation services (trips) for health, economic, leisure and social needs. Each of these trips required a $1.50 fare for each trip a passenger takes. We made this change to reduce costs for our customers and allow them to use those funds for other needs.

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