Los Angeles County Waterworks - My Waterworks Account Manager

About the Program

Category: Information Technology (Best in Category)

Year: 2012

In Los Angeles County, officials have created a program that makes bill payment much easier than traditional methods. The Department of Public Works developed My Waterworks Account Manager (MyWAM), which is a new online account management tool that enables water customers to directly access their account information and pay their bills via credit card or eCheck (without convenience fees) using either the Quick Pay method or the Auto Pay method. Customers and Public Works now save time and money through reduced phone calls, in-person visits, and electronic bills. MyWAM combined with a new back-end billing system provides greater flexibility in developing rate structures that encourage water conservation, more user-friendly graphical user interface (GUI) and efficient navigation, better customer service tools for resolving account issues and communicating with customers via auto emails and letters, enhanced security, audit logging, and administrative tools, flexibility in bill content and presentment, significantly enhanced on-demand reporting tools, and interfaces to existing County systems.