LifeWorks Benefits to CFS Staff Well-Being

2023 NACo Achievement Award Winner

San Bernardino County, Calif., CA

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About the Program

Category: Children and Youth (Best in Category)

Year: 2023

The LifeWorks program provides Children and Family Services (CFS) staff free onsite counselling services to address work-related issues, which otherwise may impact job performance, mental health, emotional well-being, and physical health. Services are designed to assist in decreasing traumas, anxiety, and the potential for secondary traumas, all of which can lead to poor judgement, compassion fatigue and burnout. LifeWorks is intended to be private and personal and provide crisis counselling envisioned to build resilience and provide coping strategies. Services are flexible and personalized, allowing staff immediate access, at all child welfare offices, via video, phone, chat, or in-person. Staff can cope and improve their overall well-being in a confidential manner that meets their preferences, while addressing their needs and maintaining job performances. A survey completed by staff reported that the services being available onsite will lead them to use the services and that the services will benefit them and their co-workers.

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