Library Mobile Application

2022 NACo Achievement Award Winner

San Bernardino County, Calif., CA

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About the Program

Category: Libraries (Best in Category)

Year: 2022

Three years ago, at the height of the coronavirus pandemic, library buildings around the world were closed to customers, limiting library services and hindering the ability to check out physical materials to customers, in-person. The San Bernardino County Library System recognized that the closure would prompt an eventual reopening that would look very different from library services past, in that there would be a need to implement social distancing policies, and assist the public to ease their apprehension to navigating in public settings again. To remedy this, the Library Management Team worked to develop a mobile application that would offer customers contactless service and account access in the palm of their hand, thereby creating a library environment that promotes customer service and the health and safety of staff and customers. In launching our library mobile application, for all mobile devices, free of charge to all customers, we were able to provide our communities with the ability to check out books and other materials, in-person, in a contactless manner. The library mobile app also allows patrons to search the catalog, look up locations, link to the Library website and Facebook page, pay account fines/fees, and access electronic resources such as online databases, streaming services, e-books and e-audiobooks.

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