Achievement Award Program

KPI Reporting for Staff Freedom and Responsibility

2022 NACo Achievement Award Winner
KPI Reporting for Staff Freedom and Responsibility
Chesterfield County, Va.

About the Program

CATEGORY: Libraries
YEAR: 2022
Public libraries, as an institution, have typically found it difficult to quantify impact to their communities. While widely acknowledged as central to quality of life, internal decision making on how to use resources has often relied on past practices and assumptions. To make more data-driven decisions, use resources in the most efficient way possible, and have timely feedback on what products and services are most valuable to the public, CCPL used internal resources to build a performance dashboarding system delivering timely and accurate branch performance data and analysis. This system replaces an outdated performance assessment system which did not allow for objective, measurable, and iterative progress towards individual or system goals, helping to rebuild metrics towards pre-pandemic levels. As a result of this system, customer opinion has risen, and branch volume has built back up quickly after pandemic-related closures. As of December 2021, physical circulation at CCPL is at 80% of pre-pandemic levels, and door count is at 60%, an impressive achievement given the headwinds facing public libraries today.
Public libraries, as an institution, have typically found it difficult to quantify impact to their communities. While widely acknowledged as central to quality of life, internal decision making on how to use resources has often relied on past practices and assumptions. To make more data-driven decisions, use resources in the most efficient way possible, and have timely feedback on what products and services are most valuable to the public, CCPL used internal resources to build a performance dashboarding system delivering timely and accurate branch performance data and analysis. This system replaces an outdated performance assessment system which did not allow for objective, measurable, and iterative progress towards individual or system goals, helping to rebuild metrics towards pre-pandemic levels. As a result of this system, customer opinion has risen, and branch volume has built back up quickly after pandemic-related closures. As of December 2021, physical circulation at CCPL is at 80% of pre-pandemic levels, and door count is at 60%, an impressive achievement given the headwinds facing public libraries today. County Chesterfield County, Va. Featured Resources Announcing 2022 Achievement Award Winners Achievement Award Category Libraries

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