Kiosks As a Public Service Tool

About the Program

Category: Human Services (Best in Category)

Year: 2014

The mission of the San Bernardino County Department of Child Support Services (DCSS) is to establish and enforce child and medical support orders, establish paternity, and collect and distribute support to the families we serve. To support that mission, DCSS has implemented six self-service kiosks in the public reception areas of each of its three offices, as well as its office located at the local child support court. These kiosks offer customers the opportunity to open a case, access information about the status of their case, make a payment toward their child support obligation, or obtain answers to questions they may have about the program. Customers may also access information about community services which assist in addressing other non-child support issues they may be experiencing. The six kiosks were installed in September 2012. During 2013, 4,461 customers spent over 265 hours using the department’s kiosks. The installation and use of the kiosks support the delivery of improved services to the families and children of San Bernardino County. They increase accessibility to our services by allowing customers to self-serve, encourage customers to become more involved in the management of their case, and increase customer access to community services.