IT’s Redesign of Bureau of Utilities’ Landing Page

2023 NACo Achievement Award Winner

Howard County, Md., MD

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About the Program

Category: Information Technology (Best in Category)

Year: 2023

After receiving a request in March of 2022 from the Bureau of Utilities regarding the visibility of the “Report an Issue” link, the Department of Technology and Communication Systems (DTCS) conducted a review of the Bureau’s pages to determine the root cause and better address the problem. The conclusion was that the Bureau’s pages did not give each important function its own space, which caused problems with usability and search engine visibility and failed to properly direct users. To solve this, the Utilities landing page was heavily reworked to behave as a hub page for users, with new pages created for frequently used Public Water & Sewer resources. These resources can now be found directly via search engines, and reporting utility issues is now significantly easier for constituents, which in turn allows the Bureau to respond to these issues more promptly. This new version of the Utilities site was officially launched on October 11, 2022.