IT’s Enhancement to Moderate Income Housing Unit’s Online Application

2023 NACo Achievement Award Winner

Howard County, Md., MD

Image of AchAwards_text.png

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Since its initial deployment, the Moderate Income Housing Unit (MIHU) system has had software upgrades due to a lack of technical personnel required to support and maintain it. The Department of Technology and Communication Systems (DTCS) was approached to enhance the current MIHU online application with these objectives: reduce the number of applications that were missing information (with additional work required from MIHU staff to collect missing information) and reduce the number of applications that didn't meet the initial requirements for eligibility. The DTCS team completed the enhancements in a three-month period, allowing for testing and verification from the MIHU staff. The scoping and requirements gathering conducted by the engineer and project manager played a vital role in the success of this project. The enhanced program was successfully rolled out to users and stakeholders on September 27, 2022 and provided a user-friendly system to indicate when information is missing or required, as well as prompts for when information entered into the system fails to meet the basic requirements for the program. These upgrades tangibly improved and optimized the MIHU system’s operational performance and program implementation for business owners.