IT’s Contribution to Office of Human Rights and Equity’s Case Management Program

2023 NACo Achievement Award Winner

Howard County, Md., MD

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About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Office of Human Rights and Equity (OHRE) tasked the Department of Technology and Communication Systems Development (DTCS) team with upgrading its legacy system. One of the major challenges was fulfilling legal requirements to maintain the confidentiality of resident data and ensure the data would be available for legal proceedings. The Development team, working in under 11 months, initiated requirements analysis, development, iterative testing, and implementation, while also incorporating stakeholder input and guidance from subject matter experts. The team produced a one-stop shop for receiving, documenting, and tracking Human Rights and Equity issues that helps the office facilitate just and equitable economic development opportunities for all. Key outputs were a public facing form enabling anonymity, case management that enabled seamless tracking for managing case assignments and monitoring outcomes for referrals, and a critical document repository tool. The result was a secure system that enabled OHRE employees to manage the entire lifecycle of a reported case, while reducing the time to resolve Human Rights and Equity issues.