IT’s Contribution to Liquor License Online Payments – Phase One & Two

2023 NACo Achievement Award Winner

Howard County, Md., MD

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About the Program

Category: Information Technology (Best in Category)

Year: 2023

The County Council Liquor License Administration requested to enhance the liquor license renewal process by digitizing the process online. In phase one, the Department of Technology and Communication Services (DTCS) digitized a paper-based process, providing a modern streamlined experience for the constituents and an automated simplified tool to process the renewals. In Phase two, Council and DTCS pushed to implement an online payment solution on the DTCS SNAP platform. DTCS leveraged this project to expand online payment support to the entire SNAP platform. The system was a phase two initiative of the liquor license application program that was originally built on the Microsoft .NET framework and required extensive upgrades and functional enhancements to work as intended. The SNAP platform team built and maintained the new system that met all the functionalities requested by the County Liquor Board. The major outcomes and successes to this program include improved UI/UX allowing for a seamless transition from SNAP to external payment portal, availability of real-time updates on case and payment status, expedition of the liquor license renewal process for applicants, and capability to begin integrating the online payment solution across the SNAP platform.